
EVERWORKS is among the 1st SMS provider in Malaysia to deploy this anti-spam technologies
in our SMS gateway to prevent any abuse of premium SMS, as well as to protect all
other shared Content Provider within the shared SMS short code. Initially, SMARTGateway
was developed for our internal use and it’s customised to host our own Premium Short
Code. Due to the constant changes of Malaysia’s Premium SMS regulation by MCMC and
local Telcos, and our SMARTGateway has been continually improved and enhanced to
compliance with all latest regulation in the market. Hence, hosting your short code
with SMARTGateway, gives you more than just a reliable and solid messaging gateway
– we give you a 100% legal and Telcos compliance platform to run your SMS business.
In short, our ‘SMARTGateway’ – has included our exceptional features and technologies
on SMS Load Balancer & Optimization, automated SMS Self-Quarantine & SMS WhiteListing,
automated Subscription Service Reminder to your subscribers, and automated SMS Removal
& Stopping feature that aligned with the Universal Cancellation Code. Furthermore,
we have customised the gateway application to more complete by adding our comprehensive
SMS Keyword Management Tool, Real Time Billing System, Merchant Management System,
easy-to-use Merchant API Control Panel, Offline DN (Delivery Notification) Synchronization
Tool, Merchant Profit Sharing Management System, and Real Time SMS DN (Delivery
Notification) Reporting Tool.
• Can you host my existing short code under EVERWORKS’s Short Code hosting
plan?
Yes. We will assist you to migrate the existing short code from your existing provider
to our SMS gateway – SMARTGateway at no extra cost such as any migration fee. The
migration will change your short code’s current setting of IP address to each local
operator. Furthermore, we will coordinate with each operator on behalf of your company
to minimize the migration duration and downtime.
• I do not have any short code. Can I sign up this service?
Yes of course. We can act as your consultant from your MCMC license application
to short code integration with the operators. We at EVERWORKS have successfully
assisted and implemented more than 20 license providers in Malaysia to host their
short code at our SMARTGateway platform.
• As we know, we need MCMC license to run this business. Can you help on this?
Yes. We are act as your license consultant to prepare all required documents for
MCMC such as your company profile, business model proposal, SMS gateway architecture
diagram, and etc. The yearly license is RM2500, and our consultant fee is RM5000
one time.
• Maintaining the MCMC license is complicated to us. Can I rent one short code
from you and host it with your Short Code hosting solution?
Yes. We have more than 10 short codes registered by EVERWORKS, and most of our short
codes are renting out to our client (sometime we called it dedicated short code).
We will present our existing list of available short code number for your choice.
• Do I need to buy server or any hardware to host my short code with you?
No. This is an absolutely 100% hardware free solution. EVERWORKS will take care
of all required hardware such as server, VPN firewall and Windows license to host
your short code. Also, all datacenter requirements such as dedicated IP address
and bandwidth have been included on our package.
• Do EVERWORKS take any profit sharing from my transaction on my short code?
No. Our profit sharing is zero. We only care about the reliability and performance
issue on your messaging system and infrastructure that implemented by EVERWORKS.
• I have the intention to setup my SMS business. Can your SMS gateway support
my requirements as a mobile aggregator provider?
Absolutely yes, our Short Code hosting plans are all backed by our exceptional SMS
Gateway system – SMARTGateway. Apart from this, we will provide you API documentation
once the short code is integrated. This API is important for you to run your mobile
aggregator provider business, and it’s used to allow your merchant to connect your
SMS gateway.
• Can I outsource the customer service support to you?
Yes. This service is optional to our merchant. As we know, your short code will
be suspended if you failed to provide a proper customer services to your mobile
users. EVERWORKS is the first and the only SMS provider in Malaysia to provide the
"Call-to-Stop' unsubscribe service to serve your mobile users better.
• As the package is being differentia by total monthly MT traffic. Can I know
how the MT traffic counts in managing my short code?
Yes, our short code hosting package is differentia by the total monthly MT traffic
and number of short code. The total monthly MT traffic is counted based on the MT
message that has charge rate and generated from the SMS gateway, while MT message
that generated such as error message and subscription registration message on Telco
level will not be counted.