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Network Infrastructures
 
Infrastructure Summary
EverWorks network infrastructure comprise of systems and support. The system portion includes bandwidth monitoring and alert systems while the support portion includes the assistance of our experienced datacenter engineers, better known as Critical Velocity Support (CVS) Team that will assist you 24/7. These will be the extra two layers of protection that you get when you host with us.
Network Monitoring System
Internet Datacenter Center (IDC) hosting is all about bandwidth and uptime. For this reason, we provide a free centralized real-time Cacti MRTG monitoring portal for all of our co-location and dedicated server clients to monitor and manage their bandwidth usage.
 
Screenshot of EverWorks MRTG login page
Network Alert & Notification System
Besides providing real-time bandwidth monitoring, EverWorks also complement it with a 24/7 Nagios email notification service with no added charge. With a minimal fee, we can also provide alerts sent directly to your mobile devices!   Screenshot of Nagios
Critical Velocity Support
Critical Velocity Support or better known as C.V.S is the industries finest combination of technical system and support. CVS give clients the confidence and peace of mind if any technical issue arises.
Our CVS consists of a combination of the complete critical features below :
  1. Web Based Ticketing Support System – to systematically receive and respond to client’s issues. Each ticket is dealt with care and professionalism. Click HERE to open a ticket.
  2. Install, test, operate and maintain the Cacti, Nagios and other in-house developed system to provide clients with the best quality services.
  3. 24 x 7 x 365 (Round-The-Clock) Professional Support Team to assist clients in troubleshooting issues in a timely manner. Each CVS technical personnel are equipped with a BlackBerry to ensure that each issue that arise is dealt with in an efficient manner. CVS further performs maintenance to enhance performance of client's server and equipments.
Customers are encouraged to report their problems in the manner in which they feel most comfortable and are assured their requests are dealt with efficiently and effectively with our CVS system. While we pride ourselves on fast and accurate responses to questions and problems reported by our customers, a key goal of Technical Support is to provide our users with the tools they need to find answers and resolve problems on their own.
Premium DDOS Protection Services
As the official partner of Prolexic, the world’s leading DDOS mitigation provider. We are confident to provide our client with the best DDoS mitigation tools and many years of experience. Prolexic offers class leading Network Protection Services, globally, and has built a network of people, a wealth of knowledge and experience, and an availability of channel partners to ensure that the most advanced and reliable DDoS mitigation services in the world are easily accessible to online businesses.